Brain Storm, not Tumor.

A hilarious dinner conversation yesterday is the inspiration for this list, which i have out of necessity thought up in the past 10 minutes.

Drop cholesterol, not bombs.

Stay fit, not home.

Break dance, not my face.

Foreign food, not policies.

Three prong plugs, not attacks. (I know, it's a stretch.)

Throw a party, not a punch.

Pet animals, not strangers.

Pick noses, not fights.

Watch sports, not muggings.

Bette Midler, not on horses.

And finally, the one that started them all,

Roast Chicken, Not babies.

A Surprising Film

I have been binging as of late... Movie binging that is.


Early last week I stumbled upon a site which gave its opinion of the top 50 movies of the past decade, so I decided to go through the list and watch the ones that deemed worthy of two hours of my life (give or take two hours).

So far, I would compare the accurateness of their top 50, to the accurateness of how close my 2-year-old niece gets to correctly pronouncing hippopotamus. Sure many of the letters that come out of her mouth are in the word itself, but no matter how close she gets to actually saying the word,

She fails.

Now I understand that this comparison is highly limited due to fundamental differences between the two sides but still, I disagree.
People these days seem to give too much credit to certain movies that are 'trying' to be unique/artsy, when in fact they are not.

ALAS, I am not here to rag on them! In fact, it is through this list of movies that I have discovered my new favourite film.
I present, Mary and Max.
Now if you were to take my advice, I would not watch this trailer. Do not watch it. Go watch the movie.
Seriously, do not.





Oh and here is the full song which makes he movie so sensationable.


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The business of bad business

Question: How many outsourced call centres does it to take to help me with a billing problem?

Answer: Zero. It's apparently impossible.

Companies in North America seem to be under the assumption that outsourcing their customer support to other nations, (cough)India(cough), will cut costs while still providing satisfactory service! Call me stupid, but here is how i see it...

Step 1. I buy a product/use a service of a company.
Step 2. I have problems with the said product/service, and contact customer service/billing support.
Step 3. The agent that is 'assisting' me is having problems understanding me, and i them.
Step 4. The words i pick up from our conversation are "it is impossible sir", "please hold", and "policies and procedures."
Step 5. I clearly get nowhere with the first agent, and then wait on hold for 30 minutes to speak to a "Supervisor".
Step 6. Rinse and repeat.
Step 7. Never will i again buy from/use this company. They have H1N1 as far as i am concerned. Stay away, don't breathe on me.. Don't even CALL me.

Now... Is it just me, or did that company just lose a customer? Holy moly they DID! Yep, definitely saving money there. Idiots...

Anyways, my point is that companies should better evaluate the cost of outsourcing their customer support, because i am pretty sure the cost of one dissatisfied customer is that they will tell eight to sixteen people about their dissatisfaction.
Statistically speaking of course.